Jobs in Dothan LocalHelpWanted-Customer Service Associate ...

Customer Service Associate Senior-Business

Provides customer support to business customers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested.
. Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.
. Processes a high volume of customer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.
. Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
. When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
. Updates customer information and ensures accurate entry of contact information.
. Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
. May provide guidance and/or mentoring to less experienced Customer Service Associates - Business.
A high school diploma or equivalent is required. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level.
. Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
. Excellent customer service skills that build high levels of customer satisfaction
. Excellent verbal and written communication skills
. Computer navigation and operation skills
. Demonstrates effective people skills and sensitivities when dealing with others
. Ability to work both independently and in a team environment

job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
EEO/AA Employernull

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Source: http://www.localhelpwanted.net/dothan/cgi-bin/Jobs/id/56841/

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