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Wednesday, April 17, 2013
Feds seek suspects, motive in Boston bombings
Police officers react to a second explosion at the finish line of the Boston Marathon in Boston, Monday, April 15, 2013. Two explosions shattered the euphoria of the Boston Marathon finish line on Monday, sending authorities out on the course to carry off the injured while the stragglers were rerouted away from the smoking site of the blasts. (AP Photo/The Boston Globe, John Tlumacki)
Police officers react to a second explosion at the finish line of the Boston Marathon in Boston, Monday, April 15, 2013. Two explosions shattered the euphoria of the Boston Marathon finish line on Monday, sending authorities out on the course to carry off the injured while the stragglers were rerouted away from the smoking site of the blasts. (AP Photo/The Boston Globe, John Tlumacki)
A Boston police officer wheels in injured boy down Boylston Street as medical workers carry an injured runner following an explosion during the 2013 Boston Marathon in Boston, Monday, April 15, 2013. Two explosions shattered the euphoria at the marathon's finish line on Monday, sending authorities out on the course to carry off the injured while the stragglers were rerouted away from the smoking site of the blasts. (AP Photo/Charles Krupa)
A Boston Marathon runner leaves the course crying near Copley Square following an explosion at the finish line in Boston on Monday, April 15, 2013. (AP Photo/Winslow Townson)
An unidentified Boston Marathon runner is comforted as she cries in the aftermath of two blasts which exploded near the finish line of the Boston Marathon in Boston, Monday, April 15, 2013. (AP Photo/Elise Amendola)
Medical responders run an injured man past the finish line the 2013 Boston Marathon following an explosion in Boston, Monday, April 15, 2013. Two explosions shattered the euphoria of the Boston Marathon finish line on Monday, sending authorities out on the course to carry off the injured while the stragglers were rerouted away from the smoking site of the blasts. (AP Photo/Charles Krupa)
BOSTON (AP) ? The bombs that blew up seconds apart at the finish line of one of the world's most storied races left the streets spattered with blood and glass, three dead, including an 8-year-old boy, more than 140 wounded and gaping questions of who chose to attack at the Boston Marathon and why.
Federal investigators said no one had claimed responsibility for the bombings on one of the city's most famous civic holidays, Patriots Day. But the blasts among the throngs of spectators raised fears of a terrorist attack.
President Barack Obama was careful not to use the words "terror" or "terrorism" as he spoke at the White House Monday after the deadly bombings, but an administration official said the bombings were being treated as an act of terrorism.
"We will find out who did this. We'll find out why they did this," the president said. "Any responsible individuals, any responsible groups, will feel the full weight of justice."
The FBI took charge of the investigation into the bombings, serving a warrant late Monday on a home in suburban Boston and appealing for any video, audio and still images taken by marathon spectators.
A European security official said Tuesday initial evidence indicates that the attacks were not the work of suicide bombers.
"So far, investigators believe it was not the work of suicide bombers, but it is still too early to rule it out completely," said the official, who spoke from the United States on condition of anonymity because he was not authorized to speak about the U.S. investigation.
The Pakistani Taliban, which has threatened attacks in the United States because of its support for the Pakistani government, on Tuesday denied any role in the marathon bombings.
The fiery explosions took place about 10 seconds and about 100 yards apart, knocking spectators and at least one runner off their feet, shattering windows and sending dense plumes of smoke rising over the street and through the fluttering national flags lining the route.
Blood stained the pavement, and huge shards were missing from window panes as high as three stories. Victims suffered broken bones, shrapnel wounds and ruptured eardrums.
Roupen Bastajian, a state trooper from Smithfield, R.I., had just finished the race when he heard the explosions.
"I started running toward the blast. And there were people all over the floor," he said. "We started grabbing tourniquets and started tying legs. A lot of people amputated. ... At least 25 to 30 people have at least one leg missing, or an ankle missing, or two legs missing."
At Massachusetts General Hospital, Alasdair Conn, chief of emergency services, said: "This is something I've never seen in my 25 years here ... this amount of carnage in the civilian population. This is what we expect from war."
Dr. Stephen Epstein of the Department of Emergency Medicine at Beth Israel Deaconess Medical Center says he saw an X-ray of one victim's leg that had "what appears to be small, uniform round objects throughout it ? similar in the appearance to BBs." He said it remained to be determined what exactly the objects were.
As many as two unexploded bombs were found near the end of the 26.2-mile course as part of what appeared to be a well-coordinated attack, but they were safely disarmed, according to a senior U.S. intelligence official, who also spoke on condition of anonymity because of the continuing investigation.
Massachusetts State Police said a search was conducted in the suburb of Revere on Monday night was related to the investigation, but provided no further details. Some investigators were seen leaving a building there early Tuesday carrying brown paper bags, plastic trash bags and a duffel bag.
Police said three people were killed. An 8-year-old boy was among the dead, according to a person who talked to a friend of the family and spoke on condition of anonymity. The person said the boy's mother and sister were also injured as they waited for his father to finish the race.
Hospitals reported at least 144 people injured, at least 17 of them critically. At least eight children were being treated at hospitals.
Tim Davey of Richmond, Va., was with his wife, Lisa, and children near a medical tent that had been set up to care for fatigued runners when the injured began arriving. "They just started bringing people in with no limbs," he said.
"Most everybody was conscious," Lisa Davey said. "They were very dazed."
The Boston Marathon is one of the world's oldest and most prestigious races and about 23,000 runners participated. The race honored the victims of the Newtown, Conn., shooting with a special mile marker in Monday's race.
Boston Athletic Association president Joanne Flaminio previously said there was "special significance" to the fact that the race is 26.2 miles long and 26 people died at Sandy Hook Elementary School.
One of the city's biggest annual events, the race winds up near Copley Square, not far from the landmark Prudential Center and the Boston Public Library. It is held on Patriots Day, which commemorates the first battles of the American Revolution, at Concord and Lexington in 1775.
Boston Police Commissioner Edward Davis asked people to stay indoors or go back to their hotel rooms and avoid crowds as bomb squads methodically checked parcels and bags left along the race route. He said investigators didn't know whether the bombs were hidden in mailboxes or trash cans.
He said authorities had received "no specific intelligence that anything was going to happen" at the race.
The Federal Aviation Administration barred low-flying aircraft within 3.5 miles of the site.
"We still don't know who did this or why," Obama said at the White House, adding, "Make no mistake: We will get to the bottom of this."
With scant official information to guide them, members of Congress said there was little or no doubt it was an act of terrorism.
"We just don't know whether it's foreign or domestic," said Rep. Michael McCaul, R-Texas, chairman of the House Committee on Homeland Security.
A few miles away from the finish line and around the same time, a fire broke out at the John F. Kennedy Library. The police commissioner said that it may have been caused by an incendiary device but that it was not clear whether it was related to the bombings.
The first explosion occurred on the north side of Boylston Street, just before the finish line, and some people initially thought it was a celebratory cannon blast.
When the second bomb went off, spectators' cheers turned to screams. As sirens blared, emergency workers and National Guardsmen who had been assigned to the race for crowd control began climbing over and tearing down temporary fences to get to the blast site.
The bombings occurred about four hours into the race and two hours after the men's winner crossed the finish line. By that point, more than 17,000 of the athletes had finished the marathon, but thousands more were still running.
The attack may have been timed for maximum carnage: The four-hour mark is typically a crowded time near the finish line because of the slow-but-steady recreational runners completing the race and because of all the friends and relatives clustered around to cheer them on.
Runners in the medical tent for treatment of dehydration or other race-related ills were pushed out to make room for victims of the bombing.
A woman who was a few feet from the second bomb, Brighid Wall, 35, of Duxbury, said that when it exploded, runners and spectators froze, unsure of what to do. Her husband threw their children to the ground, lay on top of them and another man lay on top of them and said, "Don't get up, don't get up."
After a minute or so without another explosion, Wall said, she and her family headed to a Starbucks and out the back door through an alley. Around them, the windows of the bars and restaurants were blown out.
She said she saw six to eight people bleeding profusely, including one man who was kneeling, dazed, with blood trickling down his head. Another person was on the ground covered in blood and not moving.
"My ears are zinging. Their ears are zinging," Wall said. "It was so forceful. It knocked us to the ground."
___
Associated Press writers Jay Lindsay, Steve LeBlanc, Bridget Murphy, Rodrique Ngowi and Meghan Barr in Boston; Julie Pace, Lara Jakes and Eileen Sullivan in Washington; Paisley Dodds in London and Marilynn Marchione in Milwaukee contributed to this report.
Associated PressTuesday, April 16, 2013
EADS in talks to buy back 1.56 percent from French state
PARIS (Reuters) - Airbus parent EADS
The move, which could raise some 484 million euros ($634 million), marks the first time France has contemplated selling part of its 15 percent stake in EADS since the group was created from a merger of French, German and Spanish aerospace businesses in 2000.
EADS said the discussions focused on the repurchase of shares that the French government has already agreed to place beyond its voting control as part of the wider corporate shake-up.
The price for the off-market transaction would be 37.35 euros, equal to the amount obtained by the government's previous industrial partner Lagardere
Under sweeping changes ratified by shareholders last month, France is keeping a core voting share of 12 percent while ringfencing the remaining 3 percent in an independent Dutch foundation, whose voting patterns it cannot influence.
The scheme is designed to avoid a combination of French, German and Spanish state shareholdings breaking through the 30 percent threshold that would require a full takeover bid in the Netherlands, where EADS is registered.
France and Germany will keep voting stakes of 12 percent each under the new set-up for EADS, with Spain at 4 percent.
The move also comes weeks after France raised 449 million euros from the sale of a 3.12 percent stake in aircraft engine maker Safran
EADS said the transaction would form part of a share buyback announced on April 2. The company plans to pick an investment service provider to manage the 18-month program.
(Reporting by Astrid Wendlandt and Tim Hepher; Editing by Greg Mahlich)
Source: http://news.yahoo.com/eads-talks-buy-back-1-56-percent-french-082559059--finance.html
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Sunday, April 14, 2013
The Lawn tea company in China enjoying export success | This is ...
HER brew has gone global after Chinese investors travelled 6,000 miles to taste it for themselves.
But when Mel Capper started up her tea company in Cheltenham only two years ago, she didn't expect so much success.
-
TOP BREW: Mel Capper, from the company The Lawn
Her company, The Lawn, sells fives blends of tea and was spotted by a Chinese distributor at a food show in London.
It was so popular, they ended up placing a huge order - enough to make more than 200,000 cups of tea. China is known for exporting its own home-grown herbal teas across the world.
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But, after being persuaded by the classic English branding, the popularity of Mel's five blends helped convince Chinese buyers.
"It's a very niche market," the 35-year-old said.
Blends
"The UK normally imports teas from places like China, Sri Lanka and India, but they are becoming more interested in the classic English blends and it is really growing in popularity.
"In China, they will serve a pot of Jasmine tea which doesn't have much in it.
"But what I have found is they are changing their habits, but I am not sure what has prompted it."
Now, Mel is hoping to strike more deals with businesses in China.
The Lawn, launched in 2011, is a contemporary bespoke tea company with a unique range of tea-based products. Its menu includes teas such Earl Grey with rose petals and a caffeine-free Rooibos blend.
Its mobile tea shop also provides English-style catering for private events such as weddings and outdoor occasions. And Mel will soon launch her blends in tea bags.
"It's very exciting," she continued. "These international businesses clearly have the people on the lookout for English products. If they are sending out buyers, there must be a market for it.
"I think our secret is that we give people what they want. A lot of companies may only offer a tea that a certain type of person likes but our idea is to provide a selection of teas that people want. In a way, we're sending tea back to China."
The Lawn will be at the Cheltenham Food & Drink Festival from June 14-16.
To find out more, visit www.thelawncollection.com or pop into the Winchcombe Antiques Centre and try a cup using The Lawn's new tea bags.
OPINION, P8
Tuesday, April 2, 2013
Conn. reaches deal on tough gun laws after Newtown
HARTFORD, Conn. (AP) ? Connecticut lawmakers announced a deal Monday on what they called some of the toughest gun laws in the country that were proposed after the December mass shooting in the state, including a ban on new high-capacity ammunition magazines like the ones used in the massacre that left 20 children and six educators dead.
The proposal includes new registration requirements for existing magazines that carry 10 or more bullets, something of a disappointment for some family members of Newtown victims who wanted an outright ban on the possession of all high-capacity magazines and traveled to the state Capitol on Monday to ask lawmakers for it.
The package also creates what lawmakers said is the nation's first statewide dangerous weapon offender registry, creates a new "ammunition eligibility certificate," imposes immediate universal background checks for all firearms sales, and extends the state's assault weapons ban to 100 new types of firearms and requires that a weapon have only one of several features in order to be banned.
The newly banned weapons could no longer be bought or sold in Connecticut, and those legally owned already would have to be registered with the state, just like the high-capacity magazines.
"No gun owner will lose their gun," said House Minority Leader Lawrence Cafero Jr., a Norwalk Republican. "No gun owner will lose their magazines."
The bill also addresses mental health and school security measures.
The shooting Dec. 14 at Sandy Hook Elementary School reignited the gun debate in the country and led to calls for increased gun control legislation on the federal and state levels. While some other states, including neighboring New York, have strengthened their gun laws, momentum has stalled in Congress, whose members were urged by President Barack Obama last week not to forget the shooting and to capitalize on the best chance in years to stem gun violence.
Connecticut should be seen as an example for lawmakers elsewhere, said Senate President Donald E. Williams Jr., a Brooklyn Democrat.
"In Connecticut, we've broken the mold," he said. "Democrats and Republicans were able to come to an agreement on a strong, comprehensive bill. That is a message that should resound in 49 other states and in Washington, D.C. And the message is: We can get it done here and they should get it done in their respective states and nationally in Congress."
The proposal was revealed to rank-and-file lawmakers Monday after weeks of bipartisan, closed-door negotiations among legislative leaders. A vote was expected Wednesday in the General Assembly, where Democrats control both chambers, making passage all but assured. The bill would then be sent to Gov. Dannel P. Malloy, who has helped lead efforts to strengthen the state's gun laws but has not yet signed off on the proposed legislation.
Earlier in the day on Monday, Malloy voiced support for the Newtown families and their desire to ban the possession of large-capacity magazines.
Ron Pinciaro, executive director of Connecticut Against Gun Violence, said his group will live with the lawmakers' decision not to ban them as other states have done. He said the leaders made their decision based on what was politically feasible.
"We have to be satisfied. There are still other things that we want, we'll be back for in later sessions," he said. "But for now, it's a good thing."
Robert Crook, executive director of the Connecticut Coalition of Sportsmen, contended the bill would not have changed what happened at Sandy Hook Elementary School, where the gunman fired off 154 shots with a Bushmaster .223-caliber rifle within five minutes. He went through six 30-round magazines, though half were not completely empty, and police said he had three other 30-round magazines in addition to one in the rifle.
"They can register magazines and do all the rest of this stuff. It isn't going to do anything," he said.
Gun owners, who've packed public hearings at the state Capitol in recent months, voicing their opposition to various gun control measures, are concerned they've been showing up "for virtually nothing" after learning about the bill, Crook said.
"Clearly we've made our point," Crook said. "But I don't know what anybody can do at this point in time."
Six relatives of Newtown victims visited the Capitol on Monday, asking lawmakers to ban existing high-capacity magazines. Some handed out cards with photographs of their slain children.
Allowing magazines that carry 10 or more bullets to remain in the hands of gun owners would leave a gaping loophole in the law, said Mark Barden, whose 7-year-old son, Daniel, was killed in the shooting.
"It doesn't prevent someone from going out of the state to purchase them and then bring them back. There's no way to track when they were purchased, so they can say, 'I had this before,'" Barden said. "So it's a big loophole."
Barden and other victims' family members who visited the statehouse earlier on Monday did not immediately respond to messages seeking their reactions to the agreement.
Jake McGuigan, a spokesman for the National Shooting Sports Foundation, which is based in Newtown, said he wouldn't comment on the proposal until he saw it in the writing, but he questioned the mechanics of a registry for magazines.
"How will they register a magazine? It seems a little weird," he said.
___
Associated Press writers Stephen Kalin, Stephen Singer and Michael Melia contributed to this report.
Source: http://news.yahoo.com/conn-reaches-deal-tough-gun-laws-newtown-221504941.html
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Monday, April 1, 2013
5 Ways Customer Service Is Changing in 2013 | Samanage Blog
Back in the day, customer service was a murkier, more mysterious concept to most consumers, and they didn?t expect much when they did contact a company?s customer service department. For every Lands End with its generous return policies and helpful phone agents, there was a rice company that required you to mail in a self-addressed, stamped envelope if you wanted directions on how to cook their product in a microwave.
?At this point, we send off for the official fruit carving guide and wait six to eight weeks.?
All that has changed.
In fact, customer service had no choice but to undergo a complete overhaul with the advent of the internet. Customer reviews, discussion threads, and review sites like Yelp forced companies to step up their customer service game. Today?s consumer wants his questions answered in a timely manner. Fortunately, customer service is embracing many communications methods beyond the phone and the self-addressed, stamped envelope. Here are 5 ways customer service is changing in 2013.
1. Re-Tweet After Me
Many businesses have customer service specialists devoted to monitoring Twitter for mentions of their products or services. Companies realize that one scathing Tweet could be picked up by thousands of other people, so they want to respond quickly to try to solve problems and minimize negative fallout from unmet customer needs. Today, not having a Twitter account or Facebook page is almost seen as weird, or out of touch.
2. Better Collaboration Among Support Agents Themselves
Panasonic, for example, has created an internal online platform for training and collaboration, called?insite. It uses social media tools to help service agents share valuable information and guidance on addressing customer inquiries. If a customer reports an unusual problem, an agent can use insite to ?crowdsource? the problem and take advantage of the expertise of other agents, often finding that a solution already exists and avoiding having to solve a customer?s service problem from scratch.
3. YouTube as a Customer Service Platform
YouTube is a very effective platform for companies to address customer needs. Some of the common ways YouTube does this are with:
- How-to videos
- Videos answering common customer questions
- Product tours and demonstrations
- Answering specific user questions on video from the ?mailbag?
Companies from Apple to Lowes have found effective, creative ways to use video to improve customer service quickly and cost-effectively.
?I had no idea you could use a putty scraper for that!?
4. Blogs as a Customer Service Strategy
In a world of Instagram, SnapChat, and Vine, blogs seem positively old-fashioned, yet they can still be a very powerful customer service medium. A well-kept, regularly-updated blog can address bigger issues (?Why You May Have Had Trouble Reaching us By Phone Last Week?) and offer tips for customers to make the best possible use of products (?10 Creative Ways to Use Chalkboard Paint in Your Home?). Good blogs can sometimes generate entertaining and helpful comment threads as well. Though not as ?in your face? as Facebook, Twitter, or YouTube customer service, there is still a place for the blog in a company?s customer service repertoire.
5. Customer Service in the Cloud
Not only do social media outlets like Facebook run in the cloud, many companies use the cloud for their specific customer service software. Companies that once had on-site servers running legacy software for their IT help desk, for example, are quickly discovering that these functions can be provided quickly and cost-effectively as cloud-based applications. If your company uses a software-as-a-service, or SaaS help desk, your IT professionals don?t have to worry about the care and feeding of an on-site server for solving IT problems. There is no denying how fundamental to today?s customer service (both internal and external) the cloud is.
At?Samanage, we provide SaaS service desk software that you can customize to your business?s specific needs. We also include smartphone apps that un-tether service desk workers, and social media integration that lets end users report problems easily, and that allows employees to help each other with solutions. The result is a service desk that runs efficiently, is updated automatically, and provides superior service so your company can run as smoothly as possible.
Photo Credits:?marin / freedigitalphotos.net,?David Castillo Dominici / freedigitalphotos.net
Source: http://www.samanage.com/blog/2013/04/5-ways-customer-service-is-changing-in-2013/
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